SHIPPING & RETURNS

We send the goods that you have ordered through POST NL. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. The Buyer (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the goods are destined.

We aim to process your order within 24 hours and deliver items in stock within 3-5 working days to most Dutch mainland addresses. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend
adding a signature request to your shipment. In order to do so, please contact
info@nueactive.com once your order has been placed.

If the goods are lost or damaged in transit, please let us know promptly, so that we can
make a claim against the carrier. We will offer you the choice of a replacement or a full
refund. Please see Returns Policy for further details. The consignee (i.s. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

In order to receive products from NUEACTIVE, the mailbox of the receiver should be at
minimum the following dimensions: 27 cm by 1.6 cm.

RETURN PROCESS

We can only accept returns of the entire order unopened. If the security seal on the
product is in anyway broken or tampered with we will not refund the product.

Please contact us in case you would like to return goods and we will advise you what to do next. Due to the hygienic nature of our product it must be returned in its original unopened packaging. We will refund you, in line with our returns policy, within 14 days of receiving the order in our office.

Please send your returns to:
NUEACTIVE B.V – Returns
NUEACTIVE B.V., Uiterweg 153D, 1431 AD Aalsmeer, The Netherlands

CHANGES AND CANCELLATIONS

If you would like to make any modifications to your order, please contact
info@nueactive.com with your order number as soon as possible. We will do our best to
accommodate your request. We cannot make any changes or cancellations to your order
once a shipping confirmation has been issued.

RETURNING FAULTY OR DAMAGED GOODS

If you receive your goods and there is a problem please contact us to discuss the matter
further. If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a replacement. If a
replacement is not available, you may claim a part or full refund for the faulty goods.

Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
In the event that the wrong item/s have been sent to you, we will refund the amount you
paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.

Please see return process for further details.

COMPLAINTS PROCEDURE

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by mail or post at the earliest possibility clearly explaining the feedback you have.
We will do our best to reply within 2 working days.